{"id":9603,"date":"2023-11-06T19:49:28","date_gmt":"2023-11-06T19:49:28","guid":{"rendered":"https:\/\/www.gigaleads.com\/?page_id=9603"},"modified":"2023-12-29T09:21:07","modified_gmt":"2023-12-29T09:21:07","slug":"privacy","status":"publish","type":"page","link":"https:\/\/www.gigaleads.com\/nl\/privacy\/","title":{"rendered":"Privacy"},"content":{"rendered":"

Gigaleads Policy Call Recording<\/b><\/p>\n

Introduction<\/b><\/p>\n

Gigaleads has a phone system that records all phone conversations. Like many other organizations, this is a standard practice allowing phone conversations to be recorded for quality monitoring, training, compliance, and security purposes.<\/p>\n

All phone conversations to and from Gigaleads are recorded and retained for 30 days. These recordings are only used for the purposes specified in this policy.<\/p>\n

Purpose of this Call Recording Policy<\/b><\/p>\n

To maintain high standards and protect the public and staff, we must record and retain all incoming phone conversations to the practice for a limited period.<\/p>\n

Scope of the Policy<\/b><\/p>\n

All calls to Gigaleads are recorded. Under normal circumstances, a conversation is not accessed or monitored unless:<\/p>\n

It is necessary to investigate a complaint.<\/p>\n

It is part of a management ‘sample’ to check compliance with customer service standards.<\/p>\n

There is a threat to the health and safety of staff or visitors or for the prevention or detection of crimes.<\/p>\n

It is necessary to monitor compliance with legal procedures.<\/p>\n

It aids in call handling standards through training and coaching of our staff.<\/p>\n

Information Collection<\/b><\/p>\n

Personal data collected during recording activities will be processed fairly and lawfully in accordance with the General Data Protection Regulations (GDPR). They will:<\/p>\n

Be adequate, relevant, and not excessive.<\/p>\n

Only be used for the purposes stated in this policy and not for other purposes.<\/p>\n

Only be accessible to managerial staff.<\/p>\n

Be treated confidentially.<\/p>\n

Data will only be accessible to authorized personnel.<\/p>\n

Be securely stored.<\/p>\n

Not be retained longer than necessary and securely destroyed once the issue(s) in question is(are) resolved.<\/p>\n

Transfer of Data outside the Practice<\/b><\/p>\n

In the event that a recording needs to be transferred outside the practice, it will be processed in accordance with the GDPR.<\/p>\n

Informing Callers that Conversations are Monitored\/Recorded<\/p>\n

Where recording facilities are utilized, we will inform the caller that their conversation is being monitored\/recorded for quality\/training purposes. This gives them the option to consent by continuing with the conversation or hanging up.<\/p>\n

During phone consultations, staff must inform the customer that their conversation is being recorded.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.gigaleads.com\/nl\/wp-json\/wp\/v2\/pages\/9603"}],"collection":[{"href":"https:\/\/www.gigaleads.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gigaleads.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gigaleads.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gigaleads.com\/nl\/wp-json\/wp\/v2\/comments?post=9603"}],"version-history":[{"count":3,"href":"https:\/\/www.gigaleads.com\/nl\/wp-json\/wp\/v2\/pages\/9603\/revisions"}],"predecessor-version":[{"id":10318,"href":"https:\/\/www.gigaleads.com\/nl\/wp-json\/wp\/v2\/pages\/9603\/revisions\/10318"}],"wp:attachment":[{"href":"https:\/\/www.gigaleads.com\/nl\/wp-json\/wp\/v2\/media?parent=9603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}